Effective from 14 September 2026

1. About the membership

Jack Elden trades as JRE’s Mechanical Services as a sole trader (“JRE”, “we”, “us”). Membership is available for one named customer and one nominated vehicle. The customer must provide accurate contact and vehicle details and tell us if these change.

2. Plans and monthly payments

Essential costs £15 per month (£180 over 12 months), Plus costs £25 per month (£300 over 12 months) and Premium costs £35 per month (£420 over 12 months). These are the total prices payable. JRE is not VAT registered, so no VAT is added. Payments are collected monthly by Direct Debit through GoCardless. Your membership begins when the first payment has been received. No cash alternative is available for membership benefits.

3. What each plan includes

Essential: priority booking, one annual vehicle health check, MOT reminders and 5% off JRE labour charges.

Plus: all Essential benefits, one diagnostic scan per membership year, one annual vehicle inspection and 10% off JRE labour charges.

Premium: all Plus benefits, one standard MOT test per membership year, labour for one basic service per membership year, one comprehensive health check and 15% off JRE labour charges.

4. Exclusions and additional charges

Unless a benefit is expressly included above, parts, oil, filters, fluids, repairs, recovery, specialist work and third-party charges are payable separately. The Premium basic-service benefit covers labour only. The included MOT covers one standard test fee only; repairs, advisory work and retests are not included. We will agree any additional work and price with you before carrying it out.

5. Qualifying period and using annual benefits

Included work benefits — including health checks, vehicle inspections, diagnostic scans, the Premium MOT and Premium basic-service labour — become available only after six successful monthly membership payments have been received. Priority booking, reminders and the applicable labour discount begin once the first payment has been received.

Once any included work benefit has been carried out, the member agrees to complete and pay for the full 12-month membership period. If the membership is cancelled after included work has been supplied but before all 12 monthly payments have been made, the remaining payments for that 12-month period become due, subject always to the customer’s statutory rights.

Annual benefits are available once during each 12-month membership period while payments are up to date. They must be booked and used within that period, do not roll over and cannot be transferred, exchanged for cash or applied to another vehicle.

6. Discounts

Discounts apply to JRE’s standard labour charges only. They do not apply to parts, fluids, MOT charges, third-party costs or work already discounted, and cannot be combined with another offer.

7. Bookings and availability

Priority booking means members are offered the earliest suitable appointment reasonably available. It does not guarantee same-day, emergency or roadside attendance. All visits are subject to availability, safe access and JRE’s normal service area.

8. Failed payments

If a payment fails or is reversed, membership benefits may be suspended until the account is brought up to date. Benefits cannot be used while the membership is suspended.

9. Cancellation and cooling-off rights

You may cancel the membership at any time by contacting JRE and cancelling the Direct Debit with your bank or through GoCardless. Cancelling the Direct Debit does not remove charges already due for services supplied.

If you join online or at a distance, you normally have 14 days from the day after joining to cancel. If you ask us to begin a service during that period, you agree that you may need to pay a reasonable amount for work supplied before cancellation. Once a requested service has been fully performed, your cancellation right for that service may end where the law allows and you agreed to performance beginning.

10. Vehicle condition and responsibility

Membership does not replace manufacturer servicing requirements or the owner’s responsibility to keep the vehicle safe, legal, insured and roadworthy. A health check, inspection or diagnostic scan is not a guarantee that no fault exists or will develop.

11. Changes to the club

We may change prices, benefits or these terms by giving reasonable notice. If a material change disadvantages you, you may cancel before it takes effect. We may withdraw the club or refuse or end membership for misuse, abusive conduct, non-payment, an unsuitable vehicle or a location outside our service area.

12. Liability and legal rights

Nothing in these terms excludes liability that cannot legally be excluded or affects your statutory consumer rights. We are not responsible for losses that were not reasonably foreseeable or for delay caused by circumstances outside our reasonable control.

13. Contact

Jack Elden trading as JRE’s Mechanical Services
166 Hungate Street
Aylsham
NR11 6JZ

Telephone: 07900 444 538
Email: jres.mobile.mechanical@gmail.com

14. Model cancellation form

Complete and send this form only if you wish to cancel your membership. You can send it by post or email.

Please save or print a copy of these terms when joining. A copy is emailed when you continue to secure payment, and GoCardless separately confirms your Direct Debit setup.

Effective from 16 September 2026

Who controls your information

Jack Elden trading as JRE’s Mechanical Services, 166 Hungate Street, Aylsham, NR11 6JZ, is the controller of personal information used to operate the club. Contact: 07900 444 538 or jres.mobile.mechanical@gmail.com.

Information we use

We may use your name, email address, other contact details, address, vehicle registration and details, booking and repair history, membership plan, payment status and communications with us. GoCardless collects and processes the bank and Direct Debit information entered on its secure payment page under its own privacy information.

Why we use it

We use information to provide and administer your membership and bookings, email your agreement and terms, communicate reminders, maintain service records, collect payments, prevent misuse, resolve disputes and meet tax, accounting and other legal duties. Our legal bases are performance of our contract, compliance with legal obligations and our legitimate interests in safely running and protecting the business.

Who receives it

When you use registration lookup, we send your registration to DVSA to retrieve vehicle and MOT information. We share information only where necessary with Supabase for secure customer accounts and record storage, Resend for agreement emails and GoCardless for Direct Debit payments, as well as professional advisers, MOT or specialist providers involved in requested work, and authorities where the law requires it. We do not sell customer information.

MOT text reminders

If you opt in, we use your saved mobile number, vehicle registration and MOT due date to send an SMS reminder seven days before that date. Twilio processes these details to deliver the text. We record your reminder preference, consent time and delivery submission status. These reminders do not include marketing. Turn reminders off in My vehicle and save your contact details. Changing your mobile number requires you to confirm your preference again. Please keep your MOT date current; a reminder is not a guarantee that your MOT remains valid.

International processing

Some technology providers may process information outside the United Kingdom. Where this happens, we require an appropriate lawful transfer safeguard, such as applicable adequacy regulations or approved UK contractual safeguards. Contact us if you would like more information about the safeguards used for your information.

Account security

Supabase securely manages your email and password sign-in. Email verification and password recovery use time-limited links. JRE does not receive or store your password. Access controls are used so signed-in customers can only retrieve records connected to their own account.

How long we keep it

We retain membership, transaction and service records only as long as needed for the purposes above, normally for up to six years after the customer relationship ends where required for legal, tax or dispute records. Information not needed for those purposes is deleted sooner.

Your rights and account deletion

You may ask for access, correction, deletion, restriction, objection or transfer of your information where the relevant right applies. A signed-in customer can start account deletion from My vehicle → Account & privacy. JRE confirms completion by email, normally within seven days. Information that must be retained for tax, legal or dispute purposes may be kept only for that purpose. Deleting the app account does not itself cancel a GoCardless Direct Debit. Contact JRE using the details above for other privacy requests. You may also complain to the Information Commissioner’s Office at ico.org.uk.

Cookies and external services

This app stores a strictly necessary sign-in session on your device so it can keep your account secure. It does not set advertising or analytics cookies. When you choose to join, you leave this app and use GoCardless’s secure website, where GoCardless’s own privacy and cookie information applies.